Frequently Asked Questions

Everything you need to know about our luxury home collections.

Where are your products manufactured?

We take great pride in our heritage; all Chase and Wonder products are proudly designed and handcrafted in Great Britain using traditional techniques and the finest materials.

How long will it take for my order to arrive?

Standard domestic shipping typically takes 3-5 business days. International delivery times vary by location but generally arrive within 7-14 business days via our tracked courier service.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.

Are your candles made from sustainable materials?

Yes, our luxury candles are hand-poured using a bespoke blend of natural waxes and premium fragrance oils to ensure a clean, long-lasting burn that is environmentally conscious.

Do you offer international shipping?

We certainly do. We ship our home fragrance and stationery collections worldwide. Shipping costs and duties are calculated at checkout based on your specific destination.

Can I include a gift message with my order?

Absolutely. Since many of our items are purchased as gifts, you can add a personalized message at checkout which we will hand-write on a signature Chase and Wonder card.