Returns & Exchanges

We want you to be completely enchanted by your luxury home goods; however, if you are not entirely satisfied, you may return your unused items within 30 days of receipt. Please ensure all items are in their original packaging to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our customer concierge team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare Your Package

Carefully pack the items in their original boxes with all protective inserts to ensure they are not damaged during transit.

3

Ship the Items

Affix the provided shipping label to your parcel and drop it off at any authorized courier location, keeping a copy of your tracking receipt.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing